Dime-bank.com
DIME IS THERE
DIME IS THERE
OUR MISSION
DIME BANK WILL REMAIN A STRONG, MUTUAL FINANCIAL INSTITUTION
WHERE VALUED EMPLOYEES PROVIDE PERSONALIZED SERVICE THAT
EXCEEDS CUSTOMER AND COMMUNITY EXPECTATIONS.
2014 ANNUAL REPORT TO OUR COMMUNITY
Dear friends and neighbors,
In 2014, Dime Bank proudly celebrated 145 years of reliable community banking.
A milestone such as this inspires us to look back to the principles upon which we
were founded – community accessibility, personal customer service and prudent
financial management.
Dime Bank's strong financial and charitable accomplishments
Knowing that our resources will be affected by the higher
over the past year are testaments to our core values, which
costs of operating in this tightened regulatory environment,
prove as vital today as they did when our first dime was
diversification, adaptation, and further aligning ourselves with
deposited in 1869. And though it brings us great pride to
successful businesses in and out of our market area are goals
acknowledge our institution's longstanding history, the greatest
for Dime Bank in 2015. We also see tremendous opportunity
milestones that Dime Bank has ever been a part of are those
for efficiency through investment in technology. In 2014
achieved by our valued customers.
we began those investments with a mobile banking upgrade,
the roll out of user-friendly apps for iPhone and Android
Whether it's that moment when you cut the ribbon on your
devices, a new ATM located at the Mystic Aquarium, as well
own business, the day you're handed the key to your first
as an active presence on social media to allow for increased
home, or the morning you wake up on the first day of your
transparency and improved communication with our customers.
retirement – nothing brings us more joy than to know that
LAST YEAR WAS ALSO A BANNER YEAR FOR
COMMUNITY SERVICE AT DIME BANK. THE DIME BANK
It has been a very successful year at Dime Bank. Despite the
FOUNDATION GRANTED MORE FUNDS IN 2014 TO LOCAL
rapidly evolving regulatory burdens placed upon us, as well as
ORGANIZATIONS THAN EVER IN ITS HISTORY.
our region's continued struggle to join the rest of the nation in
its economic recovery, Dime Bank has managed to grow and
Dime Bank's famous Blue Crew continued its long tradition
maintain stellar capital levels while showing solid bottom line
of volunteerism, dedicating hours of community service
income for the year.
throughout southeastern Connecticut and Rhode Island.
IN ADDITION, THE BANK SURPASSED A SIGNIFICANT
Dime's charitable efforts were capped off this year by a very
BENCHMARK THIS YEAR, GROWING TO MORE THAN
successful Season of Giving – a month-long campaign between
$750 MILLION IN ASSETS FOR THE FIRST TIME IN OUR
Thanksgiving and the New Year during which our branches
145-YEAR HISTORY.
held weekly drives for donations of hats and gloves, children's
toys, pet food and heating funds for those in need. The Season
Loan originations continued to improve over the previous year.
of Giving was the exclamation point at the end of another
We enhanced our lending team as well as our lending presence
impressive year of corporate stewardship and compassionate
within our established geographic footprint, and in other
community service at Dime Bank. When our neighbors are in
regions experiencing more positive economic trends.
need – Dime Is There.
In 2014 Dime Bank also saw its largest acquisition of new
In conclusion, I want to thank our customers for their loyalty
checking customers in several years – healthy growth that can
and trust in Dime Bank. I would also like to thank our
be attributed to the focused customer service of our employees,
employees, directors and corporators for their dedication to
as well as a continued commitment to strengthen our
our mission. As you saw on the cover, the theme of this year's
relationships with local municipalities, businesses and residents.
annual report is Dime Is There. To me, this encapsulates the
idea that the most important moments of our lives are not
We carry this roadmap of smart, deliberate growth into a new
simply defined by a goal achieved, an obstacle overcome or a
year, which will not be without obstacles. Our preparation
dream fulfilled, but they are also defined by those with whom
remains ongoing for still more regulations slated to take effect
we share those dreams and accomplishments. So as we begin
in 2015 – the most impactful of which is a substantial upshift
another year, let this report serve as a reminder that when our
in the measurement of the bank's capital ratios as prescribed by
customers need community-first banking – DIME IS THERE.
Basel III. We are very proactive in our management of the bank's
assets and our balance sheet to ensure that we remain
a step ahead of these changing regulations. Since 2008
DIME IS THERE our focus on building capital has resulted in us being well
positioned to exceed all of the new regulatory capital thresholds
by a significant margin.
With pride and best regards,
Nicholas Caplanson,
President & Chief Executive Officer
2014 ANNUAL REPORT TO OUR COMMUNITY
"The second loan
happened in one day.
In less than 24 hours
– there was our check!"
Commercial loan originations
since economic recovery
(in millions)
COMMERCIAL
2014 ANNUAL REPORT TO OUR COMMUNITY
LOVE AT FIRST BITE
A business partnership can be a lot like marriage – partners work
together through good times and bad; in sickness and in health; and
together they raise a business and maybe even a family of employees.
Some partnerships take years of courtship to ensure proper
"Colleen Miller, branch manager of Dime Bank's Ledyard
compatibility. But for Erin Morris and Gabriella Withrow,
branch called us back into the Bank and she really looked
co-owners of Zest Fresh Pastry in Stonington, Connecticut,
at our plan. She said she'd have to send it to the commercial
it was love at first bite.
lending team, but when she looked at the plan she actually
got really excited for us."
"We had known each other for maybe a month – and we
decided it'd be a good idea to start a business together and open
Colleen sent the loan to Chris Gauthier, Commercial Loan Officer
a business bank account together – it was an instant trust and
and Vice President at Dime Bank, and Erin and Gabriella took Chris
connection," said Erin.
to see the site of their future bakery. They showed their vision and
The pair met in the kitchen of another well-known local bakery,
backed it up with their culinary backgrounds, and after a little
and before long they were opening a joint business account at
kneading, Dime was ready to put its faith in the project.
Dime Bank's Ledyard branch.
Two years later, Zest Fresh Pastry is serving up sweets to lines
As the two delved into details of their potential partnership,
of customers stretching out of the doors of Stonington's historic
they found they shared a vision for their bakery business.
Velvet Mill. Zest's dynamic duo said they see potential for growth,
"Our concept was the same – the idea of using ingredients
including ramping up their wedding cake business, and making a
that were local, fresh and seasonal," Gabriella said.
foray into certified organic sweets. But so far, steady, controlled
word-of-mouth growth has been their recipe for success.
COMMERCIAL
DIME IS THERE
FOR RISING BUSINESSES
"It's traditional with a spin; pure ingredients and tasty
In October, Gabriella and
flavor combinations."In 2012, the duo branded themselves "Zest" and quickly became
Erin returned to Dime
fixtures in the local farmers market scene. "We put zest in
the cookies and we have a zest for life – we're zesty people!"
Bank again for a second
Gabriella said.
business loan – this time
Local demand for Zest's pastries immediately outpaced
expectations, and the partners built up enough capital to buy
to use for expansion.
their own kitchen equipment, after months of baking in rented
"The second loan happened in one day. In less than 24 hours
Zest's first business loan wasn't much by traditional business
– there was our check!" Gabriella said. "Business has been
standards, and with both owners coming from backgrounds
amazing. It kind of blows our minds. It gets busier every day."
as bakers, Erin said they didn't have deep pockets to back
their venture.
Gabriella and Erin are grateful to be doing what they love and
sharing their culinary talents with the community. All things
considered – life is pretty sweet.
2014 ANNUAL REPORT TO OUR COMMUNITY
A DIME AND A DREAM
Dime Bank customer Eltion "LT" Seferi set a goal for himself as a boy
growing up in Albania: Someday he'd move to America like his great-uncle
Sul, who had escaped post-World War II Albania in search of a better life.
As a teenager, LT took the first step toward achieving his dream
by moving to Italy to attend trade school. When he arrived at
"I was very impressed.
school in Italy, anxious to start a career, he was discouraged to
find he would need another five years of schooling to become
I didn't expect to get a
a certified electrician. Instead of waiting, LT opted for a carpentry
curriculum that allowed him to graduate in just two years.
home that fast. It was
LT immigrated to New York in 2005, but his transition to the
Big Apple was less than easy.
great, and Dime just
Eventually LT adjusted to life in America, started working full
made it happen."
time, and met his wife, Viktoriya, who had also immigrated
to the city, but from Russia. In 2007, a construction contract
"To me, service is very important because that's what I do.
brought LT to Groton, Connecticut, and once he finished the job,
I service the people the best I can to make them happy –
his client recruited him from his brother's company.
so I expect the same thing."
DIME IS THERE
LT and Viktoriya worked and saved for five years. They had
Dime Bank helped LT and his family buy their first home, so LT
a daughter, Stella, who is almost 4 now, and in 2012 LT had
expanded his relationship with Dime to his business, working
enough saved to open his own business – LT Construction.
with John Estelle, Commercial Loan Officer and Vice President
LT and Viktoriya had begun to plant their roots in Connecticut –
The Seferis were a family, and now they needed a home.
"Building a relationship with the bank is a good thing, because
LT found the helpful experience he was looking for when
it's not like I came here with millions of dollars. I came here
he reached out to Dime Bank's mortgage team.
without any money. I started from nothing," LT said.
Today, after a decade of tireless work, LT says he feels like he
has achieved his American Dream.
"What I've accomplished so far here – that is the dream that
I was hoping for. And I couldn't have accomplished it anywhere
else but here because there is opportunity," he said. "My story
is the truth about my life from that time until now. And my
relationship with Dime Bank is part of my story."
RESIDENTIAL & CONSUMER
LOANS ORIGINATED SINCE 2009
Equal Housing Lender
2014 ANNUAL REPORT TO OUR COMMUNITY
"My story is the truth about my
life from that time until now.
And my relationship with Dime
Bank is part of my story."
DIME IS THERE
2014 ANNUAL REPORT TO OUR COMMUNITY
In 2014 the Blue Crew donated
more than 800 hours to local
events and organizations, and
they had a lot of fun doing it.
Dime Bank takes the community part of
"Dime Bank has been an outstanding
community banking very seriously. Our group
corporate funder, a trusted banking partner,
and a stalwart supporter of the WARM
of dedicated employee volunteers – The Blue
Center's work. Whenever we have asked for
Crew – is well known throughout southeastern
help, Dime has been right there."
Connecticut and Rhode Island for the many hours
of community service they perform. We encourage
Russ Partridge, WARM Center
the community to join us in our service events.
DIME IS THERE FOR OUR COMMUNITY
"Dime Bank's financial support, volunteerism
and service have a major impact on our ability
to serve others too. Without a generous community
partner like Dime, our job would be much more difficult
and our mission would be in serious jeopardy."
Captain Jerry & Mindy Uttley, The Salvation Army
2014 ANNUAL REPORT TO OUR COMMUNITY
In 2014 the Blue Crew donated
more than 800 hours to local
events and organizations, and
they had a lot of fun doing it.
On August 27th, the Blue Crew took part in
the social media fundraising phenomenon
known as the ALS Ice Bucket Challenge.
Since 1998, The Dime Foundation has supported
our communities through grants for local non-profit
organizations, with a focus on basic human needs.
Through Dime Bank's commitment to continually grow
its charitable impact, the Foundation was able to
distribute more grant funds last year than ever before.
DIME IS THERE FOR OUR COMMUNITY
"Because of Dime Bank's efforts in supporting
a therapeutic music program, children with
disabilities now have an opportunity to
experience a health discipline essential in reaching
measurable goals for growth and development."
Kimberly Wright, Frank Olean Center
2014 ANNUAL REPORT TO OUR COMMUNITY
Can we adjust the size of the dol ar amounts in the triangle? They look a bit off now with the decimal points to
follow. Maybe make them a bit larger? More space between the amount and year?
WITH HELP FROM DIME, THE PAST HAS A BRIGHT FUTURE
If you live in eastern Connecticut, you may know local business owners Linda
and Roger Phillips. If you don't, you almost certainly know Monty – the 25' tall
Tyrannosaurus rex who lords over the small strip of Route 85 where Linda and
Roger's business, Nature's Art Village, resides.
Monty is so well known, in fact, that Nature's Art Village is
The PAST seems to have a
known simply as "The Dinosaur Place.""For many, many years we branded ourselves as ‘The Dinosaur
bright future ahead of it,
Place' and that was started by customers," Roger Phillips said.
"Sometimes we'd hear people talking on their phone saying,
but without some help from
‘Where are you? I'm at The Dinosaur Place,' so the customers
really gave that the name, and it caught on."
Dime Bank, Linda says The
In reality, the experience is bigger than its famous prehistoric
personnel – with some help from a Dime Bank commercial loan,
PAST could have been history.
the unique destination is moving out of Monty's massive shadow.
DIME IS THERE
WHEN PAST MEETS PRESENT
"If you've never been here before to enjoy everything here
"Dime made The PAST actually happen. Without them,
now in our village, you need close to a full day," Roger said.
we couldn't have done it," Linda said. "The good interest rate
helped, but more importantly, Dime worked with us and guided
In a day at the Village you can cool off at Dinosaur Crossing
us through the paperwork – so we are appreciative of Dime Bank
Water Park, which is expanding with the addition of an
enormous water-wheel that splashes summer patrons with
huge 50-gallon buckets of water; you can roll up your sleeves at
"Everything we do, we try to have an educational spin on it.
Discovery Depot, a one-of-a-kind underground mine shaft where
Discovery Depot is all fun, but the kids are learning while they're
families can pan for gold, dig for gemstones, forage for fossils
doing it, and the kids don't even realize it," Linda said.
and watch as their crystal-laden geode stones get cut open to
reveal sparkling inner treasures; and you can visit The PAST – as
"We love kids, we always have, so the kids and the education
in The PAST Antique Market and Gateway Museum, which was
go together. They're just natural. So everything is related to get
recently honored by Yankee Magazine as "New England's Best
society to stop texting and visit something real and have fun
doing it – that's the key."
Linda and Roger teamed up with Dime Bank's commercial lenders
As their business continues to grow through their partnership
to make major expansions to The PAST, which gets is name for
with Dime Bank, Roger said he and Linda still have the same
an acronym Linda coined: Preserve Antiques, Save Technology.
focus and vision they did 30 years ago when they invested their
life-savings to open their unique business.
A Dime Bank commercial loan has helped The PAST grow into a
second building, which houses its impressive new exhibit Engines
of Steam and Gas, featuring a Goliath steam-powered engine
that spans the entire length of the museum.
2014 ANNUAL REPORT TO OUR COMMUNITY
Can we adjust the size of the dol ar amounts in the triangle? They look a bit off now with the decimal points to
follow. Maybe make them a bit larger? More space between the amount and year?
"Dime made The PAST actually
happen. Without them, we
couldn't have done it."
Commercial loan portfolio
since economic recovery
(in millions)
DIME IS THERE
COMMERCIAL
LOAN
PORTFOLIO
$89GROWTH
WHEN PAST MEETS PRESENT
SINCE 2009
2014 ANNUAL REPORT TO OUR COMMUNITY
BOARD OF DIRECTORS
Front Row
Linda L. Mariani
Attorney, Senior Partner
Mariani & Reck, LLC
President & Chief Executive Officer
Roland J. Harris
Commercial Realtor
Coldwell Banker
Back Row
Robert A. Staley
Retired Managing Director
Cornerstone Real Estate Advisers
Mark E. Tramontozzi, M.D.
General and Vascular Surgeon
The William W. Backus Hospital
Steven L. Bokoff
Goldblatt Bokoff, LLC
Supervisor of Social Work
Norwich Human Services
James M. Kirker
James M. Kirker, P.C.
DIME IS THERE
Dr. Sultan Ahamed
Ms. Catherine M. Foley
Mr. Joseph M. Mastronunzio
Mr. William E. Geer
Ms. Maria C. Miranda
Mr. William R. Allen
Mr. Robert C. Giffen
Ms. Deborah A. Monahan
Dr. Matthew D. Amaro
Atty. Glenn M. Gordon
Dr. Ricardo Ochoa
Mr. Timothy S. Ashburner
Ms. Beverly J. Goulet
Mr. Todd C. Postler
Mr. Stephen M. Greene
Mr. Mark H. Powers
Mr. Neil H. Blinderman
Mr. William J. Griffin IV
Mr. Robert P. Reed
Mr. Kenneth J. Capano Sr.
Atty. Harry B. Heller
The Honorable Linda M. Salafia, Ret.
Atty. Pasquale A. Cavaliere
Ms. Sharon H. Hewes
Mr. Andrew R. Schilke
Mr. Leo M. Chupaska
Dr. Tarik Kardestuncer
Mr. Edward K. Schilke
Ms. Susan Howard Cihocki
Ms. Jennifer King
Ms. Susan E. Soderberg
Atty. George A. Comolli
Mr. Bruce A. Kirchner
Atty. Karl-Erik Sternlof
Mr. John C. D'Amato Jr.
Atty. Thomas J. Liguori Jr.
Mr. David A. Whitehead
Atty. Donald J. DiFrancesca
Atty. Harold M. Lubin
Mr. Charles C. Whitty
Ms. Carolyn E. Ferrara
Mr. John B. Malia
Ms. Jenny C. Wronowski
Mr. Frederic B. Allyn Jr.
Mr. Ralph G. Fargo Sr.
Atty. Vincent J. Naccarato*
Dr. Francis M. Baldino
Mr. Paul M. Higgins Jr.*
Mr. Jerome T. Rogers*
Dr. Michael G. Betten*
Mr. Walter W. Juzwic
Mr. John M. Smith
Mr. Craig F. Bode*
Ms. Nancy S. Klotz
Ms. Esther B. Williams
Ms. Hazel Judith Brown*
Mr. Clifford P. Kumpf Sr.
Mr. Francis J. Buckley Jr.*
Dr. Leland D. Loose
Atty. John A. Cotter
Ms. Mary R. Miskiewicz
2014 ANNUAL REPORT TO OUR COMMUNITY
BOARD OF DIRECTORS
ASSISTANT VICE PRESIDENTS
Nicholas Caplanson, President & Chief Executive Officer
John Belanger, Technology Manager
Cheryl Blanchard, Financial Advisor
Linda L. Mariani
Attorney, Senior Partner
SENIOR VICE PRESIDENTS
Ted Burrows, Loan Workout & Collections Officer
Mariani & Reck, LLC
Retail Banking, Sales & Marketing
Norwich Corporate Branch Manager
Human Resources & Training
Stonington Branch Manager
Thomas McAvoy Jr.,
Trust & Investment Services
Operations Administration Officer
President & Chief Executive Officer
Chief Lending Officer
New London Branch Manager
David Stanland,
Chief Financial Officer, Treasurer
Peter Lampasona Jr.,
Chief Credit Officer
Retail Operations Manager
Lorie Mocek, Norwichtown Branch Manager
Roland J. Harris
Julie O'Connor, Credit Manager
Commercial Realtor
Kevin Owren, Westerly Branch Manager
Anthony Antoch, Sr. Commercial Lender
Meg Polubiatko, Residential Lender
Arthur (Chuck) Barton, Sr. Commercial Lender
Deirdre Sullivan, Executive Admin. & Project Mgr.
Robert Buckley, Commercial Lender
Catherine Tiffany, Taftville Branch Manager
Elizabeth D'Amato, Commercial Lender
Mildred Devine, Trust Officer
John Estelle, Commercial Lender
James Burns,
Commercial Lender
Financial Advisor
Information Security Officer
Loan Closing Manager
Business Development Manager
ShopRite Branch Manager
Erica Gee,
Training Officer
Director of Marketing
Ornet Hines,
Loan Operations Manager
Montville Branch Manager
Joan Nagle,
Branch Administrator
Broadway Branch Manager
Shalin Peck,
Deposit Operations & eBanking Manager
Ledyard Branch Manager
Operations & Facilities Manager
Loan Processing Manager
Karen Roman,
Sr. Residential Lender
Commercial Lender
Linda Roberts, Trust Administration Officer
Theresa Salas, East Lyme Branch Manager
Darlene Serra, Benefits & Payroll Manager
Heather Smith, Accounting Supervisor
Phyllis Alexander
Christopher DeLucia
Michelle Kolodziejczak
Mary Anne Bastien
Kathleen Strenkowski
Brenda Pappagallo
Deliela Bettencourt
Michelle Boiselle
Kathleen Bolton-Kelley
Samantha Martinez
Catherine Brosnan
Michelle Walenczyk
DIME IS THERE
Michelle McDonough
Mary-Ellen McLaughlin
Jennifer Cassella
Cheryl Chmielewski
2014 ANNUAL REPORT TO OUR COMMUNITY
DIME IS THERE
WITH FINANCIAL STRENGTH
$6.6 million increase from 2013
DEPOSITS GROWTH IN DEPOSITS (IN MILLIONS)
$20.1 milion increase fr
TOTAL ASSETS
2014 ASSET GROWTH
GROWTH IN ASSETS (IN MILLIONS)
$3.3 million incr
GROWTH IN CAPITAL (IN MILLIONS)
2014 ANNUAL REPORT TO OUR COMMUNITY
DIME IS THERE
DIME IS THERE
WITH FINANCIAL STRENGTH
FOR YOUR CONVENIENCE
ATM ONLY LOCATIONS
326 Washington Street
(Gift Shop & Emergency Department)
Fiddleheads Food Co-op
Norwich Free Academy
(Atrium Building)
EAST LYME
NEW LONDON (Shaw's Cove)
18 Chesterfield Road
630 Norwich Avenue
NEW LONDON (ShopRite)
744 Colonel Ledyard Hwy.
351 North Frontage Road
115 West Town Street
131 Franklin Street
563 Norwich-NL Turnpike
290 Salem Turnpike
2014 ANNUAL REPORT TO OUR COMMUNITY
Member FDIC Equal Housing Lender
Source: https://dime-bank.com/pdf/DIME_AR_03042015_Final_Web.pdf
First Edition Copyright © 2012 by Julie Behling-Hovdal. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, taping, scanning, or otherwise, without the written permission of the publisher and/or author except in the case of brief quotations embodied in critical articles and reviews and where proper credit is given.
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